what is Business Process Outsourcing?
what is the diff between BPO and call center
which is the largest BPO company in India
Business process outsourcing (BPO) is the act of giving a third-party the responsibility of running what would otherwise be an internal system or service…
A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.
‘Genpact’ is the largest BPO company in India.
Filed under: business process outsourcing companies
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As overseas manufacturers became more sophisticated in the 1970s and 1980s, American companies began outsourcing other types of products, no longer just apparel and shoes, but also radios and toys and then televisions, stereos, videocassette recorders (VCRs), and automobile parts. During the recession of 1981-1982, when unemployment was high, Americans began to protest outsourcing because dozens of garment, machinery, electronics, and auto parts factories closed as companies turned increasingly to outsourcing. The major automobile companies—Chrysler Corporation, Ford Motor Company, and General Motors Corporation—were not only outsourcing auto parts but were also setting up entire assembly plants in foreign countries
Most experts attribute globalization to improvements in communication, transportation, and information technologies. For example, not only currencies, but also stocks, bonds, and other financial assets can be traded around the clock and around the world due to innovations in communication and information processing. A three-minute telephone call from New York City to London in 1930 cost more than $300 (in year 2000 prices), making instant communication very expensive. Today the cost is insignificant.
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Business process outsourcing (BPO) is the act of giving a third-party the responsibility of running what would otherwise be an internal system or service…
A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.
‘Genpact’ is the largest BPO company in India.
References :
google search
Business Process Outsourcing involves contracting operations, projects and task from other countries or companies. Its like a another company that will handle another companie’s responsibilities and task in providing another man power available in the country who outsource from another.
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